Technical Support

The SAP implementation team performs analysis, planning, design, and delivery of a new system. In order for that system to remain effective, it must sit on a solid foundation. Telesto Group successfully builds, supports, and trains its clients in creating that foundation through

• Documentation
• Change Management and Control
• Optimization
• Day-to-Day Maintenance

This foundation assures that new initiatives are consistent and compatible with the organization's objectives, expected growth and sources of competitive advantage. In order to have a consistent and effective approach to managing system changes, Telesto Group provides guidance in the establishment of governance procedures or service level agreements (SLAs).

Telesto Group can either continuously manage the technical sustainment operations or transition this responsibility to our client counterparts. We encourage a culture of learning to continuously expand the knowledge-base through experience, lessons learned and training.

CIOs and the heads of sustainment operations take advantage of our long term assessments and strategies to ensure that systems remain efficient and current with new technologies.