Process Optimization

The SAP project has gone live. The implementation team is walking out the door. At most the organization is at an awareness level - understanding what the new system should be capable of doing. Telesto Group is the team to call to move the organization from awareness to competency.

Utilizing Telesto Group's proven methodology our Sustainment Leadership sets the path and manages the process undertaken as a partnership between Telesto Group's Sustainment Analysts and the client's organization.

"No one is an expert on Day 1 or Day 100. Telesto leads the way to independence and complete adoption."

A critical but difficult aspect of any SAP implementation occurs outside of the system itself. Learning to work as an integrated team at both the management level and at the transactional level requires discipline and practice. Telesto Group's process awareness toolset allows for objective measurement of the client's readiness to work with the mindset needed to make the change initiative a success.

Telesto Group's Sustainment Leadership works with the client's executives to learn and practice process thinking increasing awareness of critical handoffs and interrelated decisions. The Sustainment Analysts help the staff learn why transactional steps need to be followed and how to adapt to business changes with a process mentality.

Telesto Group Sustainment Services brings about the type and magnitude of change that clients expect to attain with an ERP implementation but never achieve with a technical solution alone. The Telesto Group Solution includes the following components:
  • SAP and process knowledgeable consultants experienced in adult learning techniques
  • Process adoption and competency measurement tools
  • Education and training methods and tools
  • Coaching and mentoring methods
  • Knowledge management methods and tools
  • Performance support methods and tools
  • Leadership coaching methods