Deployment Management

The education and training of new SAP users relies on documented processes and technical steps. Motivated and knowledgeable facilitators are needed for instructor led training, and writers specialized in adult education are needed for web-based courses. Having all of these in place is only half the battle.

How do you get the education and training to the users? This gets exponentially more complex as the number of users, processes and locations increase. Telesto Group has been specializing for the last decade in these often overlooked details:

Role Mapping: Which users will be performing what roles? What process transactions are needed for those roles? What training and education programs are needed for those process and transactional steps?

Course Logistics: How many sessions of each course will be needed? When should the courses be held for maximum impact? Where will the courses be held? What materials and training tools will be needed?

User Scheduling: What are the prerequisites for each course? Have they been met? Are enough course offerings available for the combination needed by each user?

Instructor Readiness: Where does each instructor have to be each day? Do they have the documentation and access needed with enough lead time? Are the data sets ready for examples and user-practice?

Post-live Changes: Are the materials readily available for updates? Is there a change control process in place? How are new protocols communicated? How are new employees educated and trained?

Telesto Group has run the education and training programs for multiple 10,000+ user implementations and is seen as the go-to partner when education is recognized as a key to success for an SAP program.