Production Support

Keeping a large change initiative such as an SAP implementation alive after "flipping the switch" requires a continuous effort for both the user community within the organization and the technical support team. To maximize the newly implemented system both parts of the organization must work together as business requirements, systems and personnel changes occur.

Telesto's unique combination of SAP technical knowledge, strategic production support expertise, and business transformation experience enables the creation of the perfect cross-organizational support organization.

Center of Excellence

Technical Support

Change Control

System Optimization

Maintenance

Documentation

Business Users

Process Optimization

Role Definition

Mentoring

Competency Measurement

Help Desk Call Center